How to Request a Refund for Your Ludex Subscription

Written By Ross Henke

Last updated About 1 month ago

Ludex does not process subscription payments directly and is unable to issue refunds under any circumstances. All subscription billing is handled through the Apple App Store or Google Play Store, and all refund requests must be submitted through the platform where you originally subscribed.

Not Sure Where You Subscribed?

Check your email inbox for a receipt from either Apple or Google - this will confirm which platform processed your subscription payment and where to submit your refund request.

How to Request a Refund Through Apple

If you subscribed to Ludex through the Apple App Store, you will need to submit your refund request directly to Apple. Refund eligibility and decisions are made solely by Apple in accordance with their refund policy.

  1. Visit Apple's refund request page: reportaproblem.apple.com

  2. Sign in with your Apple ID

  3. Find your Ludex subscription charge and select Request a Refund

  4. Select a reason for your refund request and submit

Please note: Apple typically processes refund requests for purchases made within the last 90 days. Requests outside of this window may not be eligible.

For additional help with Apple refunds, visit: Apple Billing Support

How to Request a Refund Through Google Play

If you subscribed to Ludex through Google Play, you will need to submit your refund request directly to Google. Refund eligibility and decisions are made solely by Google in accordance with their refund policy.

  1. Visit Google Play's refund request page: Google Play Refund Support

  2. Sign in with your Google account

  3. Find your Ludex subscription charge and select Request a Refund

  4. Select a reason for your refund request and submit

Please note: Google Play typically processes refund requests submitted within 48 hours of the charge. Requests outside of this window are reviewed on a case-by-case basis by Google.

For additional help with Google Play refunds, visit: Google Play Billing Support

Important Notes

  • Ludex is unable to expedite, approve, or deny refund requests on behalf of Apple or Google.

  • Before requesting a refund, make sure you have also canceled your subscription to avoid future charges. Refunds do not automatically cancel your subscription.

  • For step-by-step instructions on how to cancel your subscription, visit: How to Manage or Cancel Your Ludex Subscription

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Need Help?

If you have additional questions about your subscription or refund, please contact our support team at support@ludex.com and we will be happy to point you in the right direction.